

Expertise
UX/UI, Web Design, Wireframing,
Branding, Illustration, Product Design
Experience
Creative Designer
Br8kthru Consulting
March 2021 - September 2024
-
Designing, formatting, and implementing visual elements for client campaigns.
-
UX/UI Design for a variety of clients, ranging from full site refreshes to updates to navigations and webpages.
-
Developing, editing, and publishing content for a variety of digital platforms, including websites, email marketing campaigns, ad campaigns, social media posts, white papers, and more.
Customer Support Representative
Granicus
October 2020 - March 2021
-
Communicate and interact with clients via phone, email and live chat.
-
Use technical skills to troubleshot bugs, create test scenarios, and
-
investigate software issues based on customer product use.
-
Expertise in GovAccess, a CMS and website design service.
-
Seamlessly manage customer request tickets to meet SLAs.
-
Work collaboratively across multiple functional teams.
Marketing Intern
Media Gracia
June 2020 - September 2020
-
Marketing analyzation and strategizing using SEMrush.
-
Campaign creations and analyzation through HubSpot.
-
Website development and optimization.
-
Crafting social media and blog posts.
-
Marketing and sales automation.
Tools
Abode Illustrator.
Adobe Photoshop.
Hubspot.
Figma.
Wordpress.
Wix.
Sketch.
Microsoft Office.
After Effects.